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Free Shipping Policy

Safe & Secure Delivery

  • All items are carefully packaged to withstand the journey.
  • We fully insure your order while it's in transit.
  • We partner with trusted couriers for reliable service.

Free Shipping Nationwide

We offer free shipping on all orders across India. No extra shipping costs!

Easy Tracking

You’ll receive email and WhatsApp notifications with tracking ID, AWB details, and a link to track your package in real time.

What to Ensure at the Time of Delivery?

  • For high-value orders, we may require a signature and ID verification upon delivery.
  • If unavailable, someone you trust can sign on your behalf at your residential or work address (no PO Boxes).

Delayed Shipments?

If your order can’t be shipped on the promised date, we’ll inform you promptly about the delay and reason.

Shop with Confidence

We make getting your order a smooth and worry-free experience.

Order Tracking

  • Visit Our Website: Click “Track Your Order” in the footer.
  • Enter Your AWB Number: Found in your shipping confirmation email/WhatsApp.
  • Track Your Package: See real-time status and estimated delivery date.

You'll also receive WhatsApp and email notifications when your order is shipped. We’ll alert you about any shipping delays.

Delivery Time for Domestic Orders

  • Orders ship within 7–8 business days.
  • Delivery takes 2–5 days depending on location.
  • Certification (if selected) adds an extra 3 days to the timeline.

When Can You Expect Your Order?

Our jewellery is handcrafted with love and precision, so delivery timelines may vary. Estimated delivery is shown on each product page and usually ranges from 10–15 days.

Additional factors that may affect delivery:

  • Security Checks: We may contact you for additional verification if required.
  • Unforeseen Delays: Natural disasters or government actions may cause rare delays.

We’ll keep you informed every step of the way.

Delivery Location

  • We can’t deliver to public places (malls, hotels, restaurants).
  • The courier will attempt delivery 3 times. If unsuccessful, the package returns to us.

Acceptable ID at Delivery:

  • PAN Card
  • Driver's License
  • Passport
  • Voter ID
  • Aadhaar Card

Delivering to an office? Include department details, employee ID, and a direct phone number to avoid delays.

Shipment Discrepancy

We want you to receive exactly what you ordered:

  • Inspect on Delivery: Check the package for tampering or damage.
  • Refuse Delivery: If the package is tampered with, refuse to accept it.
  • Video Proof: Please record a video while opening the package for faster resolution.

Report issues: Contact us immediately at (+91) 800 9400 600 or customer.service@vedicgems.com. Include your unboxing video.

We’ll investigate and take prompt action. Please report issues within a reasonable time to ensure smooth resolution.

Transit Insurance

All shipments are fully insured until they reach your doorstep for added peace of mind.

Shipping Disclaimer

We use third-party courier services for delivery. While we ensure your order is packed and shipped with care, we are not responsible for the conduct of courier personnel.

For courier-related complaints, please contact the courier service directly. Vedic Gems is not liable for delays or misconduct caused by delivery agents.

Need Help?

For questions about shipping or delivery issues, feel free to reach out to our customer service via: