General
Do I have to register to shop with you?
Why should I buy from you?
What is the carat to ratti conversion?
Shipping and Delivery
How can I know the status of my order?
How do I track my shipment?
What happens if my order goes missing during transit?
Payments
How can I pay for my order?
Will there be any hidden costs on my order?
Is it safe to use my credit card?
Return and Exchange
What is the process to return/exchange the gemstone if it doesn't suit me?
I received a damaged product. What should I do?
Can I return my customised jewellery?
Cancellation
Can I cancel my order?
When will the funds show in my account after I've cancelled an order?
Orders
Is your jewellery hallmarked?
Can I order by phone?
Can I combine multiple coupons/discounts on my order?
Astrology based questions
What is Astrology?
How To Consult Vedic Gems Astrologer to buy gemstones?
What Are The Benefits Of Vedic Gems's Astrology Consultation Services on gemstones?